Customer Service Representative (Saudi national)

About the Role

Element Materials Technology is seeking a Customer Service Representative to join their team in Dammam, Eastern region. This full-time role is primarily responsible for managing customer inquiries related to pricing and requests for quotes (RFQs) via email or phone, and for following up on pending or issued quotations. The ideal candidate will be customer-focused, action-oriented, approachable, and patient, with 2-5 years of relevant experience.

Key Responsibilities

• Handle straightforward price inquiries and RFQs from customers.
• Follow up on pending and issued quotations.
• Identify new sales opportunities through proactive questioning to maximize customer testing business.
• Engage with customers using phone, email, and web conferencing.
• Establish personal rapport with potential and actual customers, acting as a liaison between customers and Element Materials Technology.
• Manage customer relationships.
• Focus on quotation inquiries for standard products and services.
• Obtain pricing and lead times from standard price lists.
• Collaborate with internal departments to resolve complaints.
• Process sales invoices, generate quotes, and provide status reports to clients.
• Handle requests for information, such as shipping and delivery dates, when applicable.
• Utilize the Customer Relationship Management (CRM) tool to record activities, ensure accurate contact details, remove duplicates, add new information, and enter accurate call/visit logs.
• Achieve sales goals by converting and penetrating accounts.
• Build and maintain working knowledge of Element Materials Technology service offerings and participate in training/coaching opportunities.
• Ensure compliance with all Element Materials Technology policies, including Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and the employee handbook.
• Adhere to all applicable laws pertaining to safety, environment, and corporate governance.

Qualifications and Experience

• 2-5 years of experience as a Customer Service Representative or in a similar role.
• Saudi national.

Required Attributes

• Customer-focused approach.
• Action-oriented mindset.
• Approachable and patient demeanor.

Work Environment

This is a full-time position based in Dammam, within the Eastern region of Saudi Arabia, at Element Materials Technology.

Application Process

Further details regarding the application process will be provided upon inquiry. Salary information will be disclosed during the interview process.