Customer Service Representative

About Direct

Direct is a leading Saudi company within the Kingdom’s travel and tourism sector. The company focuses on developing innovative solutions to enhance customer travel experiences. Direct fosters a collaborative environment where team members can develop their skills and contribute to the company's objectives.

The Role: Customer Service Representative

Direct is seeking a Customer Service Representative to join its team in Riyadh, Jeddah, or Dammam. This full-time position involves direct interaction with customers to ensure smooth service delivery and address inquiries effectively.

Key Responsibilities

• Welcome customers, identify their needs, and direct them to the appropriate service.
• Explain service procedures and requirements and respond to customer inquiries.
• Manage customer flow and queues to ensure smooth service delivery.
• Assist customers in completing required information and forms, ensuring accuracy.
• Record customer information and update service records on approved systems while maintaining confidentiality.
• Coordinate with the team to follow up on customer requests and refer feedback and complaints to the relevant person.
• Keep the reception area organized and maintain service quality standards.

Compensation and Benefits

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and career advancement within a leading tourism company.
• Comprehensive training and development programs.
• A dynamic and supportive work environment.
• Discounts on travel services.
• Incentive programs for top-performing employees.

Work Environment

The role operates within a dynamic and supportive work environment. Direct is expanding within the Gulf's travel-tech sector.