Meeting & Event Sales Executive

About the Role

Sheraton in Dammam is seeking a Meeting & Event Sales Executive to join their team. This full-time role involves managing sales activities related to meetings and events, focusing on maximizing revenue and maintaining guest loyalty. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Contact relevant individuals or departments (*, Sales, Data Administration, Accounting) to resolve guest calls, requests, or problems.
• Utilize sales techniques to maximize revenue, including up-selling, while maintaining existing guest loyalty to Marriott.
• Determine and provide complimentaries to guests as gifts for their patronage (*, rewards points, show tickets, gift certificates).
• Promote awareness of the brand image both internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Handle all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards information into the appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales & Marketing, such as filing, sending emails, typing, and faxing.

Operational Support and Standards

• Assist management in training and motivating employees, serving as a role model.
• Adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address service needs, and express genuine appreciation.
• Communicate professionally and clearly, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues, support team goals, and respond appropriately to employee concerns.
• Monitor performance to ensure adherence to quality expectations and standards.
• Read and visually verify information in various formats.
• Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.
• Execute other reasonable job duties as requested by Supervisors.

Required Experience

Candidates should possess 2-5 years of experience in a related sales or hospitality role.

Company Culture

Marriott International is committed to being an equal opportunity employer, valuing and celebrating the diverse backgrounds of its associates. The company fosters an environment where unique experiences contribute to its strength. Sheraton, as part of the Marriott International portfolio, has been a place for gathering and connection since 1937, with associates creating a sense of belonging in over 400 communities globally. The brand focuses on inviting, welcoming, and connecting guests through engaging experiences and thoughtful service.

Career Opportunity

If you are a team player committed to delivering meaningful guest experiences, Sheraton encourages you to explore this career opportunity. Joining Sheraton Hotels & Resorts means becoming part of Marriott International's global team, where individuals are supported to achieve their best work and purpose.