مساعد مدير فرع📣 إعلان

Join Our Team as an Assistant Manager - Guest Service
We are looking for a dynamic individual to assist in overseeing and managing all aspects of guest service operations at Rotana Hotels, ensuring high levels of customer satisfaction.

Key Responsibilities:

• Assist in training, coaching, and supervising guest service staff to deliver exceptional service.
• Handle guest inquiries, concerns, and complaints professionally and efficiently.
• Monitor guest satisfaction levels and implement strategies to improve service quality.
• Collaborate with other departments to coordinate guest requests and resolve issues.
• Assist in developing and implementing guest service policies and procedures.
• Conduct regular staff meetings and trainings to maintain high service standards.
• Analyze guest feedback to make informed decisions for continuous improvement.

Candidate Requirements:

• Proven experience in hospitality or customer service roles.
• Strong leadership and communication skills.
• Ability to work well under pressure.
• Excellent problem-solving abilities.
• Knowledge of hotel operations and guest service best practices.
• Bachelor's degree in Hospitality Management or related field preferred.

Skills:

• Excellent communication and interpersonal skills.
• Strong leadership and supervisory capabilities.
• Exceptional customer service skills.
• Problem-solving and decision-making capabilities.
• Attention to detail and organizational skills.

If you wish to be part of a reputable company and grow your career in hospitality, we encourage you to apply!

About the Company:
At Almosafer (part of Seera Group), we’re not just part of the travel industry, we’re helping shape its future. As Saudi Arabia’s leading travel company, we serve millions across every segment of the travel and tourism ecosystem. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.

About the Role:
The Assistant Manager – SAP SuccessFactors PMGM will lead and manage the organization’s Performance and Goal Management processes. The role will focus on configuring, optimizing, and supporting SAP SuccessFactors PMGM modules, partnering closely with HR and business stakeholders.

Responsibilities:

• Lead the end‑to‑end management of Performance Management and Goal Management (PMGM) processes.
• Configure, maintain, and optimize Success Factors PMGM modules.
• Partner with HR leadership to design and refine performance cycles.
• Ensure seamless integration between PMGM and other Success Factors modules.
• Provide functional support, troubleshooting, and issue resolution for PMGM users.
• Deliver training, communication, and change‑management support to stakeholders.
• Monitor HR Idocs and error handling.

Profile Requirements:

• Fluent in English; knowledge of Arabic preferred.
• University Degree in Business, Engineering, Computer Science, or similar.
• Minimum 5 years of experience in SAP Success Factors.
• Strong understanding of performance cycles, goal plans, and rating methodologies.
• Proficient in Employee Central.
• Analytical skills to interpret HR data.