Automotive Aftersales Manager📣 إعلان

منذ يوم واحد

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

WETHAQ GROUP is seeking an experienced Automotive Aftersales Manager to lead and manage the comprehensive aftersales operations in Riyadh. This full-time role involves overseeing all aspects of aftersales, ensuring operational excellence and customer satisfaction across various functions.

Core Responsibilities

Manage the overall day-to-day operations of the Aftersales Department.
Develop and implement annual, monthly, and daily operational plans.
Oversee Aftersales Operations, Workshop & Technical Service, Spare Parts, and Warranty Management.
Drive Customer Experience & Satisfaction and Aftersales Sales Development initiatives.
Manage Financial & Profitability aspects of aftersales operations.
Lead People Management & Development within the aftersales team.

Operational Oversight

Ensure all service centers and workshops are fully operational and properly equipped.
Monitor workshop capacity, productivity, and utilization.
Optimize the vehicle reception, diagnosis, repair, quality control, and delivery processes.
Reduce customer waiting time and vehicle turnaround time.
Ensure all repairs are completed according to approved technical standards.
Oversee mechanical, electrical, electronic, diagnostic, and preventive maintenance operations.
Monitor technician productivity, efficiency, and proper use of diagnostic equipment and workshop tools.
Establish and monitor final vehicle inspection procedures to reduce repeat repairs and customer comebacks.
Maintain high standards of workmanship and technical quality.

Problem Resolution and Compliance

Identify operational bottlenecks and implement effective corrective actions.
Monitor recurring technical problems and implement corrective measures.
Ensure compliance with manufacturer technical procedures and service bulletins.

Reporting and Performance Analysis

Prepare and review regular management reports covering all aftersales areas.
Conduct Reporting & Performance Analysis to inform decision-making and drive continuous improvement.