Complaint Management Manager

About Al-Rajhi Company For Cooperative Insurance

Al-Rajhi Company For Cooperative Insurance is seeking a Complaint Management Manager to join their team in Riyadh. This full-time position is crucial for maintaining customer satisfaction and ensuring effective resolution of complaints within the company's operational framework.

Role Overview

The Complaint Management Manager will be responsible for overseeing all aspects of the complaint resolution process. This role involves developing and implementing strategies to efficiently handle customer feedback, ensuring compliance with regulatory standards, and continuously improving the customer experience through effective complaint management.

Key Responsibilities

• Develop and implement comprehensive complaint management policies and procedures.
• Oversee the timely and effective resolution of all customer complaints.
• Ensure compliance with all relevant regulatory requirements and internal standards.
• Analyze complaint data to identify trends and areas for service improvement.
• Prepare detailed reports on complaint volumes, resolution times, and customer satisfaction.
• Train and mentor team members on best practices in complaint handling and customer service.
• Collaborate with other departments to address root causes of complaints and implement preventative measures.

Qualifications and Requirements

• Proven experience in complaint management or a related customer service leadership role.
• Strong understanding of regulatory frameworks pertaining to customer complaints in the insurance sector.
• Demonstrated ability to develop and implement effective complaint resolution strategies.
• Excellent analytical skills with the ability to interpret data and identify actionable insights.
• Exceptional communication and interpersonal skills, capable of engaging with diverse stakeholders.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.

Work Environment

This is a full-time position based in Riyadh, offering an opportunity to contribute to a leading cooperative insurance company. The role involves working within a dedicated team focused on enhancing customer experience and operational excellence.

Application Process

Candidates interested in this Complaint Management Manager position are encouraged to apply. Further details regarding the application process will be provided upon inquiry.