Concierge (Saudi National) The Ritz Carlton Residences Diriyah

About the Role

The Ritz-Carlton is seeking a Concierge (Saudi National) for The Ritz-Carlton Residences, Diriyah, located in Riyadh. This full-time role involves responding to requests from Residence owners and their guests, ensuring their satisfaction by providing information, making arrangements, and coordinating services. The position requires 0-1 years of experience.

Key Responsibilities

• Respond to Residence owners' and guests' requests for visitor information, special arrangements, or services such as transportation, reservations, and dry cleaning.
• Address special requests from Residence owners and guests with unique needs and follow up to ensure satisfaction.
• Provide information about the property and surrounding area amenities, including special events and activities.
• Announce all visitors and contractors to Residence owners before granting access, permitting only authorized visitors, and implementing access into the key track system.
• Answer, record, and process all calls, messages, requests, questions, or concerns, contacting appropriate departments as needed.
• Understand and assist with owners’ reservation services (HRS).
• Assist with scheduling elevators for Residence owner/tenant move-ins and move-outs.
• Provide Bell/valet services for owners upon request for their vehicles.
• Perform Lobby Ambassador tasks.
• Review shift logs and daily memo books, documenting pertinent information.

Operational Standards and Conduct

• Report incidents, accidents, injuries, and unsafe work conditions to management; complete safety training and certifications.
• Adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all Residence owners and guests according to company standards, anticipate service needs, assist individuals with disabilities, and express genuine appreciation.
• Communicate using clear and professional language, prepare and review written documents accurately, and answer telephones with appropriate etiquette.
• Develop and maintain positive working relationships, support team goals, and respond appropriately to employee concerns.
• Comply with quality assurance expectations and standards.
• Adhere to the highest standards of The Ritz-Carlton service excellence, embodying the "Gold Standards" daily.

Physical Requirements

• Ability to stand, sit, or walk for extended periods or an entire work shift.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Company Culture and Values

The Ritz-Carlton, part of Marriott International, is committed to being an equal opportunity employer. The company values and celebrates the diverse backgrounds, cultures, talents, and experiences of its associates. Non-discrimination is practiced on any protected basis, including disability and veteran status. Associates are empowered to be creative, thoughtful, and compassionate, contributing to the delivery of exceptional luxury service.

Career Development

Joining The Ritz-Carlton means becoming part of a global brand leader in luxury hospitality, where the "Gold Standards" guide daily operations and drive success. Employees are offered the opportunity to be proud of their work and colleagues, contributing to a team that sets the standard for luxury service worldwide. This role provides a platform to develop professionally within Marriott International's portfolio of brands.