Corporate Operations Specialist

About Unifonic

Unifonic is an AI-native customer experience platform focused on emerging markets. With over 25 years of conversational AI research and development, the company serves more than 5,000 enterprises across MENA. Unifonic is pioneering sovereign, agentic AI through its Agentic Studio platform and is recognized as a Great Place to Work®.

The Role of Corporate Operations Specialist

The Corporate Operations Specialist will manage daily HR operations, government relations (GRO), local labor compliance, office administration, and vendor management. This full-time position is based in Riyadh, Riyadh Province, and requires 3-5 years of experience. The specialist will serve as the primary operational anchor for the Saudi Arabia team, ensuring smooth onboarding, full regulatory compliance across government portals, and comprehensive employee support.

Key Responsibilities

• Manage relationships with Saudi regulatory authorities, ensuring full compliance with Saudi Labor Law.
• Execute operational tasks on government portals, including Qiwa, Mudad, Muqeem, and GOSI.
• Handle the end-to-end Iqama process, including new issuance, renewals, and exit/re-entry visa processing.
• Lead business visa and work visa processing for new joiners and visitors to the Saudi Arabia office.
• Ensure timely renewal of all company official documents, licenses, and commercial registrations.
• Address employee requests and inquiries across offices, providing resolutions within designated SLAs.
• Oversee medical insurance administration, including employee additions, deletions, tier updates, and policy renewals.
• Support onboarding workflows and administrative setup for new joiners in Saudi Arabia.
• Maintain Saudi office facilities, manage office supplies, inventory, and ensure a professional workspace.
• Manage petty cash handling, tracking, and monthly reconciliation.
• Process vendor invoices, ensuring accurate record-keeping and timely processing.
• Build and maintain relationships with vendors, landlords, and service providers.
• Arrange business travel logistics for team members, including flights, accommodations, transportation, per diem, and event coordination.

Required Character Traits

• Analytical Thinking and Problem-Solving: Ability to approach problems clearly, utilize data, and identify effective solutions.
• Ownership and Accountability: Demonstrates responsibility and ensures projects are completed.
• Communication: Clearly articulates ideas and actively listens to others across teams.
• Collaboration: Works effectively with others to support team objectives.
• Adaptability and Learning: Adjusts to changes and continuously acquires new skills or tools.
• Mentorship and Knowledge Sharing: Supports the growth of colleagues and shares expertise.
• Resilience: Maintains composure under pressure and addresses setbacks constructively.
• Quality and Attention to Detail: Executes tasks meticulously and strives for continuous improvement.
• Advocacy and Innovation: Promotes best practices, efficiency, and new ideas.

The People Department

The People Department at Unifonic focuses on attracting, developing, and retaining talent. The team is committed to fostering a positive and inclusive work environment where every employee feels valued, supported, and empowered. Responsibilities include recruiting, onboarding, training, and development, alongside cultivating a culture of collaboration and continuous improvement.