Customer Relationship Manager

About Moyasar Financial Company

Moyasar Financial Company is seeking a Customer Relationship Manager to join their team in Riyadh, Riyadh Province. This is a full-time position focused on managing and growing relationships with a portfolio of merchants and business customers.

Role Overview

The Customer Relationship Manager will be responsible for merchant retention, account growth, and increasing transaction volumes. The role involves identifying upselling and cross-selling opportunities and building strong relationships with key merchant stakeholders within the fintech, payments, banking, e-commerce, or financial services sectors.

Key Responsibilities

• Build and maintain strong relationships with merchant decision-makers and stakeholders.
• Monitor transaction volumes, payment activity, approval rates, and merchant performance.
• Identify opportunities to increase transaction volumes and merchant usage through Moyasar.
• Identify and execute upselling and cross-selling opportunities.
• Develop account growth plans to increase merchant revenue and payment activity.
• Monitor account health and proactively address declining volumes, inactivity, service issues, and churn risks.
• Conduct regular merchant visits, business reviews, and performance meetings.
• Manage merchant issues and escalations, maintaining ownership until resolution.
• Support merchant onboarding, activation, retention, and ongoing growth.
• Maintain accurate merchant activities, opportunities, visits, and follow-ups in the CRM.
• Prepare portfolio reports covering performance, growth opportunities, risks, and action plans.

Required Qualifications

• 1-4 years of experience in account management, customer relationship management, or merchant management.
• Experience within fintech, payments, banking, e-commerce, or financial services is preferred.
• Commercially minded with a focus on business growth and customer retention.

Work Setting

This full-time position is based in Riyadh, Saudi Arabia, within the Riyadh Province. The role requires active engagement with merchants and stakeholders.

Application Process

Further details regarding the application process and salary will be provided to qualified candidates.