Customer Service Representative

About the Role

Imploy is seeking a Customer Service Representative to join their team in Riyadh, Saudi Arabia. This full-time role focuses on providing customer support, handling inquiries, and resolving issues efficiently and professionally. The position operates on a shift-based schedule, with Friday designated as a fixed weekly day off.

Key Responsibilities

• Respond to customer calls and messages across various communication channels, including phone, chat, and email, and manage their requests.
• Provide accurate information regarding products or services and promptly resolve customer issues and complaints.
• Follow up on open customer cases to ensure appropriate and satisfactory resolutions.
• Enter and update customer information, documenting interaction details within the Customer Relationship Management (CRM) system.
• Collaborate with internal departments to ensure an excellent customer experience.

Qualifications and Requirements

• 0-1 year of experience in a customer service role.
• Ability to work rotating shifts, with Friday as a fixed weekly day off.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, requiring adherence to a shift-based schedule with a consistent day off on Friday.

Application Process

Interested candidates are encouraged to apply for this role to contribute to Imploy's customer support operations.