Customer Service Specialist (Tamheer)

About the Tamheer Customer Service Specialist Role at Arabius

Arabius is seeking a Customer Service Specialist to join its team in Riyadh, Saudi Arabia. This full-time role is part of the Tamheer program and is designed for individuals with 0-1 years of experience, focusing on client interaction, support, and service improvement within a learning environment. The specialist will be responsible for ensuring a positive client experience throughout their journey.

Key Responsibilities

• Receive, respond to, and follow up on client requests efficiently and professionally.
• Onboard new clients and provide continuous support throughout their learning journey, including during their initial 50 hours.
• Monitor client progress through learning levels and provide necessary assistance.
• Review and correct study plans, tracking client transitions between levels.
• Manage support tickets and update client records accurately.
• Resolve client issues and escalate complex problems to the appropriate parties.
• Analyze complaints and feedback to identify recurring root causes and areas for improvement.
• Contribute to the development of customer service procedures and the enhancement of the overall client experience and service quality.
• Monitor performance and quality indicators, preparing required reports and recommendations.
• Prepare and file customer service reports and documentation in accordance with approved procedures.

Qualifications and Experience

• 0-1 years of experience in a customer service or client support role.
• Ability to coordinate and follow up on client requests effectively.
• Strong communication skills for responding to inquiries professionally.

Required Skills

• Proficiency in client onboarding and ongoing support.
• Capability to monitor performance and quality indicators.
• Analytical skills for identifying strengths and weaknesses from client feedback.
• Organizational skills for preparing and filing reports and documentation.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia. The role involves working closely with clients to ensure their satisfaction and continuous engagement with the learning platform.

Application Process

Interested candidates who meet the specified requirements are encouraged to apply for this Tamheer program opportunity.