DPI Support Specialist

About the Role

Ericsson is seeking a DPI Support Specialist to join their team in Riyadh. This full-time role involves supporting the operation and maintenance of Deep Packet Inspection (DPI) platforms across mobile and FTTH networks. The specialist will contribute to maintaining platform stability and performance while ensuring compliance with business and regulatory requirements.

Key Responsibilities

• Operate and maintain DPI platforms, including monitoring performance and analyzing trends to identify potential failures or degradation.
• Investigate and resolve customer and platform issues, coordinating with PS Core, IP Transport, OSS/BSS, and vendor teams as needed.
• Prepare and manage reporting related to regulatory requirements, adhering to applicable processes.
• Engage vendor Technical Assistance Center (TAC) support for complex defects and follow established escalation processes when necessary.
• Participate in the team’s 24x7 on-call support rotation.

Working at Ericsson

At Ericsson, employees have the opportunity to utilize their skills to develop solutions for complex challenges. The company fosters a diverse and inclusive environment, believing that collaboration among individuals with varied experiences drives innovation and future growth. Ericsson is committed to being an Equal Opportunity Employer and encourages applicants from all backgrounds to apply.