Demand Planning Expert

About the Role

NHC Innovation is seeking a Demand Planning Expert to join its team in Riyadh. This full-time role focuses on providing specialized expertise in digital demand management and service portfolio practices. The expert will support the application of frameworks, methodologies, and processes to ensure effective prioritization, capacity planning, and delivery alignment across various digital initiatives within the organization.

Role Overview

The Demand Planning Expert provides technical guidance, analyzes demand management activities, and recommends improvements to enhance governance, efficiency, and alignment with digital transformation objectives across NHC Innovation. This involves supporting the entire lifecycle of digital demand, from intake and assessment to prioritization and portfolio management.

Key Responsibilities

• Provide expertise in digital demand management practices, including demand intake, assessment, prioritization, and service portfolio management.
• Support the application and continuous improvement of digital demand management frameworks, methodologies, and operating practices.
• Analyze digital demand requests and provide recommendations on classification, prioritization, feasibility, value assessment, and alignment with business objectives.
• Review demand intake processes and recommend enhancements to improve transparency, consistency, traceability, and stakeholder experience.
• Provide technical guidance on digital service catalog structures, service definitions, ownership models, and lifecycle management practices.
• Assess demand pipeline information and provide insights on initiative alignment, delivery readiness, capacity considerations, and potential constraints.
• Support capacity planning activities by analyzing demand forecasts, resource requirements, skills availability, and delivery dependencies.
• Review digital portfolio information and provide recommendations to improve prioritization, sequencing, and value realization across initiatives.
• Evaluate governance practices related to digital demand management and recommend improvements to strengthen decision-making and accountability.
• Provide advisory support on requirements handover processes by reviewing demand documentation, completeness, and readiness for delivery teams.
• Analyze stakeholder engagement practices and recommend improvements to enhance communication, alignment, and collaboration.
• Monitor demand management performance indicators and provide insights on backlog status, cycle times, fulfillment rates, and operational trends.
• Identify demand management challenges, risks, dependencies, and process gaps, and recommend appropriate improvement actions.
• Support the development and enhancement of demand management playbooks, templates, guidelines, and knowledge materials.
• Review proposed process improvements and provide expert input to support effective implementation and adoption.
• Benchmark digital demand management practices against industry standards and identify opportunities to enhance maturity.
• Conduct lessons learned reviews and provide recommendations to improve demand management processes and governance practices.
• Provide knowledge sharing and technical guidance to stakeholders on digital demand management concepts, methodologies, and best practices.

Qualifications and Experience

• A minimum of 6-9 years of relevant experience in demand planning or digital demand management.
• Demonstrated expertise in applying demand management frameworks and methodologies.
• Strong analytical skills to assess demand requests, pipeline information, and performance indicators.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within a dynamic environment focused on digital transformation initiatives.