Deputy CEO / Head of Offline Retail Business

About the Role

Rawaj-HCM is seeking a Deputy CEO / Head of Offline Retail Business to join a leading Saudi retail company. This full-time position is based in Riyadh, Saudi Arabia, and focuses on driving the growth and performance of the company's physical retail operations. The role involves developing and executing retail strategies, overseeing multi-store operations, and enhancing the overall customer experience.

Role Purpose and Context

The Deputy CEO / Head of Offline Retail Business will lead the strategic direction and operational execution for the company's offline retail presence. This includes managing sales, profitability, and operational excellence across multiple retail locations, ensuring alignment with broader business objectives and supporting market expansion initiatives within a company that also operates in e-commerce and retail distribution.

Key Responsibilities

• Lead and implement the offline retail strategy to achieve business growth and expansion.
• Oversee daily retail operations and ensure consistent performance across all stores.
• Manage the retail P&L, budgets, profitability, and operational costs.
• Drive sales performance, revenue growth, and commercial excellence.
• Identify opportunities for store expansion and market penetration.
• Enhance customer experience and maintain high service standards across all retail locations.
• Monitor retail KPIs, store performance, and operational efficiency.
• Lead, develop, and manage retail management teams across multiple locations.
• Ensure effective coordination between offline retail, e-commerce, and other business functions.

Qualifications and Experience

• 12+ years of relevant professional experience, with significant experience in senior retail leadership positions.
• Proven experience as a Deputy CEO, Head of Retail, Retail Director, General Manager – Retail, or equivalent.
• Strong background in offline retail operations and multi-store management.
• Demonstrated track record in retail P&L management, sales growth, and profitability improvement.
• Experience in retail expansion, store operations, and commercial strategy.
• Strong understanding of retail KPIs, customer experience, and operational excellence.
• Experience leading large teams and managing multiple retail locations.
• Exposure to e-commerce and omnichannel operations is an advantage.

Required Skills

• Strong leadership capabilities.
• Strategic thinking.
• Decision-making capabilities.

Work Setting

This is a full-time position located in Riyadh, Saudi Arabia, within a retail company focused on both e-commerce and physical distribution. The role requires leadership across multiple retail locations and coordination with various business functions.