GroupHousing BillingSupervisor

About the Role

Sheraton Hotels & Resorts is seeking a Group Housing Billing Supervisor to join their team in Riyadh, Saudi Arabia. This full-time position requires 0-1 years of experience and involves overseeing billing accounts, ensuring accuracy in financial documentation, and maintaining guest satisfaction regarding billing issues.

Key Responsibilities

• Follow up with guests regarding satisfaction with guest-related issues.
• Assist with and check turnovers, figures, postings, billing, and documents for accuracy.
• Set up proper billing accounts, including share-with, room/tax/incidentals, tax exempt, direct/special billing, and group bookings, in accordance with accounting policies.
• Organize, secure, and maintain all files, records, cash, and cash equivalents according to policies and procedures.
• Record, store, access, and analyze computerized group rooming and financial information.
• Classify, code, and summarize numerical and financial data to compile and maintain group rooming and financial records using journals, ledgers, and/or computers.
• Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
• Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures.
• Follow up and resolve past due accounts and vendor invoices until payment in full is received or resolved.
• Ensure compliance with standard and local operating procedures (SOPs and LSOPs).
• Work closely with various departments and outside entities to achieve successful group operations from pre-arrival through final bill.

Operational and Team Support

• Assist management in training, motivating, and coaching employees.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
• Anticipate and address guests’ service needs.
• Communicate with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues.
• Ensure adherence to quality expectations and standards.
• Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and meet appropriate quality standards.

Qualifications and Requirements

• 0-1 years of relevant experience.
• Ability to stand, sit, or walk for extended periods of time.
• Proficiency in preparing and reviewing accurate financial and statistical documents.
• Strong organizational skills for maintaining files, records, and cash equivalents.
• Capability to work effectively with various departments and external entities.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, requiring a professional demeanor and adherence to company policies and procedures.

Application Process

Candidates interested in this role are encouraged to apply.