Guest Experience Expert Saudi Only

About the Guest Experience Expert Role

The Luxury Collection is seeking a Guest Experience Expert for a full-time position in Ad Diriyah, Riyadh, Saudi Arabia. This role focuses on creating memorable and unique experiences for guests, extending beyond standard check-in and check-out procedures. The Guest Experience Expert guides guests throughout their stay, ensuring all interactions contribute positively to their overall experience.

Key Responsibilities

• Delivering a wide range of services to guide guests through their entire stay.
• Processing operational needs and addressing guest requests efficiently.
• Completing necessary reports and documentation.
• Sharing highlights and information about the local area with guests.
• Ensuring all transactions feel integrated into the overall guest experience.

Operational Standards and Requirements

• Creating and maintaining a safe workplace environment.
• Adhering to company policies and procedures.
• Maintaining confidentiality of sensitive information.
• Protecting company assets.
• Upholding established quality standards in all tasks.
• Ensuring professional appearance, uniform, and communication.

Physical Demands

This role requires physical activity including standing, sitting, or walking for extended periods. Guest Experience Experts will take a hands-on approach, involving moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. The ability to perform these duties consistently is critical for success in this position.

Qualifications and Experience

Candidates should possess 0-1 years of experience in a relevant field. The ideal candidate will demonstrate initiative and a commitment to delivering high-quality guest services.

About The Luxury Collection

The Luxury Collection Hotels & Resorts operates over 120 properties across more than 35 countries, offering authentic experiences and fostering treasured memories. With over a century of experience, originating from the Italian CIGA brand in 1906, The Luxury Collection continuously evolves to meet the desires of luxury travelers. Each hotel and resort serves as a unique expression of its locale, providing a portal to cultural charms and treasures. The Luxury Collection is part of the Marriott International portfolio of brands. We invite individuals with an appreciation for evocative storytelling, a keen interest in destination heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality to join our team.