HR/OPERATIONS SPECIALIST

About the Role

Duncan & Ross is seeking an HR/Operations Specialist to manage comprehensive HR operations, from onboarding to offboarding, ensuring compliance and process efficiency. This full-time position is based in Riyadh.

Key Responsibilities

• Manage HR operations across the entire employee lifecycle, from onboarding through to offboarding.
• Handle pre and post-joining functions, ensuring adherence to labor law, compliance, company policies, procedures, and HR best practices.
• Maintain employee data efficiently using ERP/ESS systems.
• Oversee business visa procedures and engage with offshore visa agencies.
• Ensure consistent and open communication with department heads, clients, and candidates to keep all stakeholders informed on application and onboarding statuses.
• Manage Service Level Agreements (SLAs) with consultants and clients.
• Process payroll inputs received from clients.
• Handle government relation services, including iqama renewals, exit re-entry visas, Chamber of Commerce registrations, and GOSI payments.
• Manage medical insurance processes such as renewals, enrollments, invoice verification, deletions, and upgrades.
• Conduct candidate inductions to ensure a smooth and successful onboarding experience.
• Maintain employee files, including employment contracts.

Required Knowledge and Skills

• Proficiency in using ERP/ESS for employee data management.
• Familiarity with business visa procedures and experience working with offshore visa agencies.
• Knowledge of Saudi labor law, compliance requirements, and HR best practices.
• Awareness of government systems such as Mudad, QIWA, GOSI, MOL, COC, and MOFA.
• Ability to maintain strong client relationships.
• Strong communication skills to interact with department heads, clients, and candidates.
• Capability to ensure all employee and client requests are addressed within established Turnaround Times (TAT).

Collaboration and Performance

The specialist will collaborate across the business and with other HR partners to foster a high-performance team environment and contribute to business growth.

Location

This position is based in Riyadh.

Application Process

Candidates interested in this full-time HR/Operations Specialist role are encouraged to apply.