Housekeeping Coordinator Saudi Nationals Only

About Accor

Accor is a global hospitality group encompassing over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. The group emphasizes responsible hospitality and aims to create positive and memorable experiences for guests, colleagues, and the planet. Accor fosters an environment that supports professional development and advancement.

Job Summary

Accor is seeking a Housekeeping Coordinator to join their team in Riyadh. This full-time role is open to Saudi Nationals only and requires 0-1 years of experience. The Housekeeping Coordinator is responsible for managing guest requests, ensuring service quality, and supporting the administrative and operational needs of the housekeeping department.

Key Responsibilities

• Handle all guest requests for internal services in accordance with hotel standards and procedures.
• Answer and manage calls, wake-up calls, and messages professionally, adhering to telephone etiquette.
• Ensure guests receive high-quality personal service throughout their stay.
• Respect guest privacy and maintain confidentiality of information.
• Report any guest comments or complaints to the appropriate channels.
• Set up inventory and monitor supplies and other commodities based on guest requests, updating the PMS accordingly.
• Perform administrative tasks, including office coordination and filing for the housekeeping department.
• Adhere to key handling procedures and maintain logbooks.
• Update guest history records in the Property Management System (PMS).
• Maintain cleanliness and organization of equipment and work areas as per the Housekeeping Operations Manual.
• Coordinate with other departments to meet guest and operational needs.
• Report DND (Do Not Disturb) and room discrepancies to the Front Office as per Standard Operating Procedures (SOPs).
• Ensure proper control and maintenance of communication devices.

Operational and Professional Standards

• Be aware of and follow emergency and security procedures.
• Attend daily line-up briefings with the Housekeeping team.
• Inform concerned division or department heads if a matter is delayed or unresolved.
• Report for duty punctually, wearing the correct uniform and name tag, and maintain high standards of personal appearance and hygiene.
• Provide friendly, courteous, and professional service consistently.
• Maintain good working relationships with colleagues and all other departments.
• Adhere to the hotel’s Employee Handbook, rules, regulations, and policies, particularly those related to Fire, Hygiene, Health, and Safety.
• Comply with local legislation.
• Be flexible and willing to extend job duties, including redeployment to other departments if required, to meet business demands and guest service needs.
• Attend training and meetings as required.

Qualifications and Experience

• 0-1 years of relevant experience.
• This position is exclusively for Saudi Nationals.

Application Information

Candidates who meet the qualifications are encouraged to apply for this full-time position in Riyadh.