Key Account Manager

About Unifonic

Unifonic is an AI-native customer experience platform designed for emerging markets. With over 25 years of conversational AI research and development, the company serves more than 5,000 enterprises across MENA. Unifonic is developing sovereign, agentic AI through its Agentic Studio platform and is recognized as a Great Place to Work®.

Role Overview

Unifonic is seeking a Key Account Manager to join its Sales team in Riyadh, Riyadh Province. This full-time role involves building and maintaining strong relationships with strategic enterprise customers while driving business growth. The Key Account Manager will manage key accounts, understand customer business objectives, identify growth opportunities, and deliver value through Unifonic's solutions. The position requires 5-10 years of experience.

Responsibilities

• Manage and grow a portfolio of enterprise customers.
• Develop trusted relationships with key stakeholders and executive sponsors.
• Create and execute strategic account plans.
• Identify opportunities for account expansion through additional products and services.
• Conduct regular business reviews and ensure customer satisfaction.
• Collaborate with Customer Success and other internal teams to maximize customer value.
• Maintain accurate account plans, forecasts, and CRM records.
• Identify opportunities to expand business within existing accounts.
• Build relationships with prospective enterprise customers through networking, referrals, and industry engagement.
• Lead commercial discussions and solution presentations.
• Prepare proposals, negotiate contracts, and support the sales process through deal closure.
• Contribute to achieving the team’s revenue and growth objectives.

Required Skills and Experience

• 6 years of experience in a relevant field.
• Exceptional relationship management skills.
• Strategic thinking capabilities.
• Strong commercial acumen.
• Proven track record of success in sales.
• Ability to build relationships and help customers.

The Sales Team

The Sales team at Unifonic focuses on driving revenue while acting as trusted consultants to customers. The team comprises experts in account management, business development, and customer service, working closely with other departments to ensure products and services meet customer needs.

Work Environment

Unifonic fosters an environment that values creativity and collaboration. Employees are considered shareholders and contribute to shaping the company's future.