Manager Residents Relations (DEL )

About the Role

Qiddiya Investment Company is seeking a Lead - Residents Relations to join their team in Riyadh. This full-time position is central to cultivating positive relationships within the resident community and ensuring their needs are effectively addressed. The role involves creating a welcoming and engaging environment that aligns with Qiddiya's commitment to community relations excellence.

Key Responsibilities

• Operate governance frameworks for resident feedback, complaints, and service recovery.
• Manage resident communication channels, notices, and information campaigns.
• Track and escalate resident issues, ensuring timely closure and service recovery.
• Coordinate with Housing Services, Catering, Recreation, Facilities, and other departments to resolve resident concerns.
• Maintain resident satisfaction data, conduct trend analysis, and implement improvement actions.
• Support resident town halls, meetings, and engagement sessions.
• Ensure documentation of complaints, investigations, and closure evidence.

Qualifications and Experience

• Bachelor's degree in Hospitality Management, Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in resident relations, customer service, hospitality, or community management.
• Experience managing complaint-handling frameworks and service recovery processes.
• Customer service or complaints handling training is preferred.

Required Skills

• Strong interpersonal and communication skills, with the ability to engage effectively with diverse resident groups.
• Proven experience in conflict resolution and problem-solving.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Proficiency in using CRM systems and communication tools.

Benefits

• Opportunity to contribute to a visionary project that aims to redefine entertainment and lifestyle in Saudi Arabia.
• A dynamic, multicultural work environment with opportunities for professional growth and development.
• Competitive compensation and benefits aligned with the scope and scale of the Qiddiya project.

Application

Join Qiddiya Investment Company in building the Destination City of the future.