Mgr Housekeeping

📣 إعلان

منذ يوم واحد

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

St. Regis is seeking a Mgr-Housekeeping for a full-time position in Riyadh. This role is responsible for the daily shift operations of Housekeeping, Recreation/Health Club, and Laundry (if applicable). The Manager will direct and collaborate with employees to ensure that guestrooms, public spaces, and employee areas are clean and well-maintained. The position involves conducting inspections, holding staff accountable for corrective actions, and contributing to guest and employee satisfaction while adhering to the operating budget. Candidates should have 0-1 years of experience.

Housekeeping Operations and Budget Management

Ensure timely and efficient communication of guest room status to the Front Desk.
Inspect guestrooms daily and obtain lists of rooms to be cleaned or checked out to prepare work assignments.
Inventory stock to ensure adequate supplies are available.
Support and supervise an effective inspection program for all guestrooms and public spaces.
Manage operations to achieve or exceed budgeted goals, understanding the department's impact on property financial objectives.
Verify that all employees have proper supplies, equipment, and uniforms.
Communicate areas needing attention to staff and follow up to confirm understanding.
Supervise daily Housekeeping shift operations and ensure compliance with all policies, standards, and procedures.
Participate in departmental meetings and communicate departmental goals clearly and consistently.

Human Resources Activities

Utilize available on-the-job training tools for new room attendants and provide follow-up training as needed.
Establish and maintain open, collaborative relationships with employees.
Schedule employees according to business demands and track employee time and attendance.
Ensure employees understand expectations and parameters.
Verify that property policies are administered fairly and consistently, and that disciplinary procedures and documentation adhere to SOPs and LSOPs.
Supervise staffing levels to meet guest service, operational needs, and financial objectives.
Observe employee service behaviors and provide constructive feedback.
Ensure employee recognition occurs on all shifts and participate in ongoing recognition programs.
Solicit employee feedback, maintain an "open door" policy, and review employee satisfaction results to address concerns.
Participate in employee progressive discipline procedures and recognize team member contributions.

Ensuring Exceptional Customer Service

Set a positive example for guest relations and understand the brand's service culture.
Participate in the development and implementation of corrective action plans to enhance guest satisfaction.
Empower employees to deliver excellent customer service.
Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
Respond to and resolve guest problems and complaints effectively.
Strive to continuously improve service performance.

Qualifications and Requirements

Experience: 0-1 years in a relevant field.
Ability to direct and work with employees to maintain high standards of cleanliness.
Strong organizational skills for managing daily operations and inventory.
Effective communication skills for staff training and feedback.
Commitment to guest and employee satisfaction.