Mgr Training📣 إعلان

About the Role

W Hotels is seeking a Mgr Training to join our team in Riyadh. This full-time position is central to driving company values and philosophy by ensuring all training and development activities are strategically linked to the organization’s mission and vision. The role involves working with property leadership to identify and address employee and organizational development needs, ensuring effective training is in place to achieve desired business results. Candidates should possess 0-1 years of experience in a relevant field.

Strategic Training Alignment

The Mgr Training plays a critical role in aligning all training and development initiatives with W Hotels' strategic objectives. This includes identifying performance gaps and collaborating with managers to develop and implement appropriate training to improve overall performance. The position is responsible for ensuring that training programs effectively impact key business indicators and continuously drive brand values and philosophy across all activities.

Training Program Management

• Promote and inform employees about all available training programs, fostering a culture of continuous learning.
• Ensure employees receive ongoing training to understand and meet guest expectations, demonstrating excellent customer service skills.
• Conduct needs assessments, design, and develop training programs focused on product knowledge, company philosophy, customer service, and leadership skills.
• Facilitate the delivery of both custom and corporate training programs, providing constructive feedback based on observed service behaviors.
• Monitor enrollment and attendance, meeting regularly with participants to assess progress and address concerns.
• Partner with operational leaders to assess the demonstration of effective technical and leadership skills by employees.
• Review comment cards, guest satisfaction results, and other data to identify areas for improvement and measure the transfer of learning to operations.
• Incorporate adult learning principles into all training program designs.

Program Development and Financial Oversight

• Develop specific training initiatives to improve service performance and incorporate guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Establish clear guidelines for employees to understand expectations and parameters for training and performance.
• Participate in the development of the training budget and manage departmental controllable expenses to achieve or exceed budgeted goals.
• Utilize appropriate financial tools, such as P-cards, to control and monitor departmental expenditures in alignment with Human Resources and property financial goals.

Required Qualifications

• A minimum of 0-1 years of experience in a training and development role.
• Demonstrated ability to conduct needs assessments, design, develop, and facilitate training programs.
• Proficiency in evaluating training effectiveness and measuring return on investment.
• Strong understanding and application of adult learning principles.
• Experience in budget participation and managing departmental expenses.

Work Location

This full-time position is based at W Hotels in Riyadh, Saudi Arabia.