Operator

About the Role

Xerox is seeking an Operator to join the GDO Operations team in Riyadh, Saudi Arabia. This full-time role involves supporting onsite operational activities at customer locations, focusing on printing, archiving, and ensuring efficient service delivery. The Operator will play a key role in maintaining customer satisfaction through direct engagement and operational support.

Key Responsibilities

• Monitor machine performance and report any technical issues as required.
• Manage and deliver printing consumables to customer sites.
• Respond promptly to urgent customer requests and adhere to the daily customer visit schedule.
• Prepare and submit clear daily visit reports.
• Submit machine meter readings accurately and on time.
• Deliver invoices, obtain customer acknowledgements, and follow up on payments.
• Maintain a high level of customer satisfaction through effective service.
• Support team members by covering assigned territories during their absence.
• Ensure compliance with established Service Level Agreements (SLAs).

Qualifications and Requirements

• 0-1 year of experience is required for this position.
• Ability to work effectively at various customer sites.
• Knowledge of onsite operations and customer support is considered an advantage.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, requiring regular travel to customer locations within the city. The role involves direct interaction with customers and collaboration with the GDO Operations team.