Ops. Integration Manager Hub Delivery📣 إعلان

About the Ops. Integration Manager, Hub Delivery Role

Amazon Saudi Arabia is seeking a full-time Ops. Integration Manager for the Hub Delivery program in Riyadh. This role is integral to Amazon's commitment to being the most customer-centric company, focusing on providing best-in-class, efficient delivery services to customers across the region.

Role Context and Program Overview

The Ops. Integration Manager will join the last-mile delivery team, operating in a rapidly growing environment. The position focuses on enhancing the delivery experience for customers while driving operational excellence and cost efficiency within the Hub Delivery program. This role is responsible for driving integration and standardization of Hub Delivery processes across the UAE AMZL Network, and for designing and implementing new processes across the KSA AMZL Network, partnering with various internal and external stakeholders.

Key Responsibilities

• Design, model, and implement new operations processes for Hub Delivery across the KSA AMZL Network, ensuring scalability and alignment with network capacity planning.
• Drive improvement initiatives for existing processes to meet cost, quality, and customer experience goals, utilizing data-driven insights to identify and prioritize opportunities.
• Gather and analyze operational data to establish network-wide standards in partnership with cross-functional teams, ensuring consistency and best practice adoption across all delivery stations.
• Build strong partnerships with operations field leaders and stakeholders (Central Operations, SnOP, DSP teams, Country ACES) to understand improvement opportunities and remove operational barriers.
• Analyze and resolve operational blockers with a focus on root cause analysis, driving sustainable solutions that improve network performance and partner experience.
• Innovate to continuously improve customer experience while reducing cost and complexity from the fulfillment network through process optimization and automation.
• Partner with Product teams to conduct User Acceptance Testing (UAT), review launch plans, pilot new features, and manage full-scale rollouts across the network with clear success metrics.
• Represent KSA Hub Delivery operations in regional and global forums, providing insights, performance updates, and strategic recommendations to senior leadership.

Basic Qualifications

Candidates for this role should possess 5 to 10 years of relevant experience.

• 5+ years of experience defining and implementing process improvement initiatives using data and metrics.
• Proficiency in Excel, including VBA, pivot tables, array functions, and power pivots, along with experience in data visualization tools such as Tableau.
• Experience utilizing data and metrics to measure impact and determine improvements.
• Experience working cross-functionally across various technical and non-technical teams.
• Strong analytical skills, attention to detail, and effective communication abilities, or experience in technical support.

Preferred Qualifications

• 3+ years of program or project management experience.
• Experience in driving end-to-end delivery and communicating results to senior leadership.
• Experience in stakeholder management, engaging with multiple stakeholders at various organizational levels.
• Experience in building processes, project management, and scheduling.
• Experience with data analytics platforms such as Power BI, Python, SQL, or Tableau, or advanced use of SQL for data mining and business intelligence.
• Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field.
• A track record of driving measurable process improvements in last-mile delivery, logistics, or fulfillment operations.

Application Information

This is a full-time position based in Riyadh, Saudi Arabia. Interested candidates are encouraged to apply.