Receptionist

About the Role

Hilton is seeking a Receptionist to join our team in Riyadh, Saudi Arabia. This full-time position is ideal for individuals with 0-1 years of experience who are dedicated to providing exceptional guest services. The role is central to ensuring a positive and welcoming experience for all guests.

Role Purpose

As a Receptionist, you will be responsible for supporting guest services operations and delivering memorable experiences that contribute to the overall satisfaction of every guest. This position plays a key part in upholding the standards of hospitality and ensuring efficient front office procedures.

Key Responsibilities

• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for guests, including check-in/out procedures, and complete audit procedures as required.
• Keep both the Front Office Manager and Reception Supervisors fully aware of any relevant feedback from guests or other departments.
• Demonstrate a high level of customer service at all times.
• Attend appropriate training courses when required and assist with the Night Team's training and development efforts.
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
• Use correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy.
• Comply with hotel security, fire regulations, and all health and safety legislation.
• Act in accordance with policies and procedures when working with front-of-house equipment and property management systems.
• Follow company brand standards.
• Assist other departments as necessary.

Required Qualifications and Experience

• A minimum of 0-1 years of experience in a relevant field.

Core Values and Attributes

At Hilton, success is guided by our Core Values, which define the qualities we seek in every team member:

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Work Environment and Location

This is a full-time position located in Riyadh, Riyadh, Saudi Arabia, within a dynamic hotel environment focused on guest satisfaction.