Reservations Supervisors

About Accor and Mövenpick Hotel & Residences Riyadh

Accor is seeking Reservations Supervisors for the Mövenpick Hotel & Residences Riyadh. Mövenpick Hotel & Residences Riyadh focuses on creating memorable experiences for guests through attentive service and a supportive work environment. This full-time position is based in Riyadh and requires 0-1 years of experience.

Role Summary

The Reservations Supervisor will oversee and manage revenue and reservations operations, coordinating activities with other departments. This role involves ensuring high-quality reservation delivery to clients, motivating the reservations team, and efficiently processing all reservation inquiries to meet hotel targets.

Key Responsibilities

• Supervise and manage Revenue & Reservations operations and coordinate activities with other departments.
• Ensure continuous high-quality reservation delivery to clients and manage and motivate the reservation team.
• Record and process all reservation inquiries made by phone, fax, or email efficiently and accurately, converting them to sales where possible to meet hotel targets.
• Provide supervision to Reservations Staff, ensuring department standards and policies are adhered to.
• Coach agents in up-selling, cross-selling, and ongoing skill set knowledge.
• Monitor day-to-day operations to ensure call volumes are managed efficiently, administrative duties are completed, and productivity is maximized.
• Identify and develop team members with potential and conduct performance reviews.
• Monitor team members’ appearance, attitude, and degree of professionalism.
• Prepare detailed induction programs for new employees.
• Prepare weekly staff schedules considering anticipated business, operating budgets, and service standards.
• Develop, conduct, and maintain all staff training programs for team members, focusing on development needs and new skills.
• Maintain awareness of hotel fire & life safety/emergency procedures.
• Maintain a high standard of personal appearance and hygiene.
• Ensure information provided to guests is accurate and individualized.
• Assist in preparing daily, weekly, and monthly reports.
• Assist in the coordination of new rate offers, including rate building, determining operational flows, communicating offers, and deficiency testing.
• Ensure smooth shift changes with proper pass-on to the next shift.
• Report any equipment failures/problems and repair requests to the Maintenance Department.
• Respond to inquiries about hotel products and services by telephone, fax, and email according to standard guidelines.
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets, and hotel services/features to promote products and services.
• Coordinate and communicate with all other departments to ensure smooth operation.

Required Experience

• 0-1 years of experience in a relevant field.

Core Behaviors

Mövenpick Hotels & Resorts values specific behaviors that guide interactions and work environments. These include:

• Trust: Operating with fairness and integrity, fostering transparency and sincerity through open communication and honoring commitments.
• Relationships: Building and maintaining strong connections with colleagues and guests, valuing diversity, and overcoming obstacles to increase cooperation and collaboration.
• Drive: Being action-oriented, setting direction for self and others, clarifying goals and objectives, and overcoming barriers to produce results.
• Entrepreneurship: Understanding the business and market context, identifying opportunities for continuous improvement, and supporting change.