Reservations Supervisor

About the Role

Hilton is seeking a Reservations Supervisor for a full-time position in Makkah, Saudi Arabia, with operations also extending to Jeddah. This role is responsible for overseeing all reservation activities, ensuring efficient booking processes, maintaining accurate inventory, and supporting revenue optimization strategies. The Reservations Supervisor works closely with the Front Office, Sales, Revenue Management, and other departments to ensure seamless guest experiences and achieve hotel occupancy and revenue targets.

Key Responsibilities

• Supervise daily reservations operations and ensure compliance with hotel standards.
• Manage room bookings received through various channels, including phone, email, online platforms, and travel agents.
• Monitor room availability, occupancy levels, and booking trends.
• Ensure accurate entry and maintenance of reservation records within the Property Management System (PMS).
• Assist in implementing revenue management strategies to maximize room sales and profitability.
• Handle guest inquiries, special requests, and reservation-related complaints professionally.
• Coordinate with Front Office, Sales, Revenue, and Housekeeping departments regarding guest arrivals and special arrangements.
• Review group reservations and ensure all details are properly managed.
• Train, guide, and support reservation agents to maintain service excellence.
• Prepare daily, weekly, and monthly reservation reports for management review.
• Ensure adherence to hotel policies, procedures, and brand standards.
• Monitor reservation performance and recommend process improvements.

Qualifications and Experience

• Bachelor's degree in hospitality management, Business Administration, or a related field.
• Minimum of 2-4 years of experience in Reservations or Front Office operations within the hospitality industry.
• Previous supervisory experience is preferred.

Required Skills

• Strong knowledge of Property Management Systems (PMS), specifically Pep.
• Good understanding of revenue management principles.
• Excellent communication and customer service skills.
• Strong organizational and problem-solving abilities.
• Proficiency in Microsoft Office applications.
• Ability to work under pressure and manage multiple priorities.
• Fluency in English is required; additional languages are an advantage.

Work Environment

This is a full-time position based in Makkah, Saudi Arabia, supporting operations in both Makkah and Jeddah. The role involves working collaboratively with various hotel departments to ensure operational efficiency and guest satisfaction.

Application Process

Candidates meeting the above qualifications are encouraged to apply. Salary details will be discussed during the interview process.