Sales Agent

About Nayla and the Role

Nayla is a fast-growing Saudi fintech company focused on redefining financial inclusion by empowering micro-businesses with financial solutions. We are seeking a Sales Agent to join our team in Riyadh, Saudi Arabia. This full-time role is crucial for driving sustainable portfolio growth by activating, acquiring, and converting eligible micro-business customers into financed clients, while maintaining underwriting discipline, regulatory compliance, and strong customer relationships.

Key Responsibilities

• Lead Generation & Activation: Activate onboarded customers who have not yet applied, re-activate previous borrowers, and source new eligible micro-businesses through field prospecting and structured data processing. Build and maintain a qualified pipeline aligned with monthly targets.
• Application & Deal Execution: Educate customers on products and eligibility criteria, collect and submit complete and accurate applications, and coordinate with Credit and Operations to close deals within defined SLAs. Maintain strong application-to-disbursement conversion ratios.
• Portfolio Growth: Achieve monthly disbursement targets and contribute to repeat borrower growth. Support sustainable portfolio quality through disciplined sourcing.
• Customer Management: Build long-term client relationships and ensure high customer satisfaction and professional engagement.
• Compliance & Reporting: Adhere strictly to internal policies and regulatory standards. Avoid mis-selling and maintain audit-ready documentation. Update CRM accurately and submit weekly/monthly performance reports. Track KPIs including disbursement volume, applications, conversion rate, and portfolio quality (in coordination with Risk).

Qualifications and Experience

Candidates should possess 2-5 years of relevant experience in sales or a related field, demonstrating a proven ability to manage customer relationships and achieve sales targets.

Required Competencies

• Demonstrated ownership mindset.
• Commitment to ethical selling behavior.
• High energy and resilience in a dynamic environment.
• Ability to work effectively in a fast-growing fintech environment.
• Strong collaboration skills, particularly with Credit and Operations teams.

Work Environment

This is a full-time position based in Riyadh, where you will contribute to a team that values ownership, clarity, and impact within a mission to redefine financial inclusion for micro-businesses.