Sales Manager (EBC)

About the Role

Marriott Hotels & Resorts is seeking a Sales Manager (EBC) to lead and manage sales functions for properties within the region. This full-time position is based in Riyadh and focuses on building long-term, value-based customer relationships to achieve property sales objectives. The role involves achieving personal booking goals and making recommendations for direct reports' booking goals.

Key Responsibilities

• Conduct targeted account research to identify potential business opportunities.
• Solicit and qualify new and existing accounts that align with company criteria.
• Identify, qualify, and solicit new group business to meet personal revenue goals while maintaining brand integrity.
• Analyze market information using sales systems and implement strategies to achieve financial room and catering goals for each property.
• Provide leadership to maximize revenue potential, including setting personal booking goals and recommending goals for the sales team.
• Participate in sales calls with team members to acquire and close business.
• Execute and support operational aspects of booked business, such as generating proposals, writing contracts, and managing customer correspondence.

Customer Service and Relationship Building

• Display leadership in guest hospitality and exemplify customer service standards.
• Interact with guests to gather feedback on product quality and service levels, including during pre- and post-convention meetings.
• Execute exemplary customer service to drive satisfaction and loyalty by understanding customer needs and recommending appropriate features and services.
• Develop and manage relationships with internal and external stakeholders.
• Collaborate with on- and off-property sales channels to ensure property needs are met and sales efforts are complementary.
• Attend customer events, trade shows, and sales missions to build and maintain key relationships.

Analytical and Reporting Functions

• Assist Revenue Management in completing accurate six-period projections.
• Review sales and catering guest satisfaction results to identify areas for improvement.

Qualifications and Experience

Candidates should possess 5-10 years of relevant experience. The role requires an understanding of competitors' strengths and weaknesses to effectively position sales strategies.

Company Culture and Commitment

Marriott International is an equal opportunity employer committed to fostering an inclusive environment where unique backgrounds are valued. The company is dedicated to non-discrimination on any protected basis. Marriott Hotels aims to deliver thoughtful, heartfelt, and forward-thinking service, upholding the promise of "Wonderful Hospitality. Always." Joining Marriott Hotels means becoming part of a global team within the Marriott International portfolio of brands.