Sales Manager (EBC)

About the Role

Marriott International is seeking a Sales Manager (EBC) to lead and manage sales functions for properties within the region, with a focus on building long-term, value-based customer relationships. This full-time position is based in Riyadh and requires 0-1 years of experience.

Key Responsibilities

• Achieve personal booking goals and recommend booking goals for direct reports.
• Conduct targeted account research to identify potential business opportunities.
• Solicit and qualify new and existing accounts that meet company criteria.
• Identify, qualify, and solicit new group business while maintaining brand integrity.
• Understand competitors' strengths and weaknesses to develop effective sales strategies.
• Provide leadership to maximize revenue potential, setting an example with personal booking goals.
• Participate in sales calls with team members to acquire and close business.
• Execute operational aspects of booked business, including generating proposals, writing contracts, and customer correspondence.

Sales and Financial Analysis

• Analyze market information using sales systems and implement strategies to achieve financial room and catering goals for each property.
• Assist Revenue Management in completing accurate six-period projections.
• Review sales and catering guest satisfaction results to identify areas for improvement.

Customer Service Excellence

• Exhibit leadership in guest hospitality and customer service, setting a positive example for guest relations.
• Interact with guests to gather feedback on product quality and service levels.
• Meet with guests during pre- and post-convention meetings to obtain feedback on product quality (rooms, meeting facilities, F&B), service levels, contract execution, and overall satisfaction.
• Execute and support the company’s customer service standards to drive satisfaction and loyalty.
• Understand customer needs and recommend appropriate features and services to exceed expectations, building relationships and loyalty.
• Gain understanding of each property’s primary target customer and service expectations to offer tailored business solutions.

Relationship Management

• Develop and manage relationships with key internal and external stakeholders.
• Collaborate with on- and off-property sales channels to ensure property needs are met and sales efforts are complementary.
• Work with Human Resources, Engineering, and Loss Prevention to ensure compliance with regulations.
• Attend customer events, trade shows, and sales missions to maintain and develop key relationships with GSO managers and customers.

Qualifications

• 0-1 years of experience in a relevant field.
• Demonstrated ability to achieve sales objectives and build customer relationships.
• Strong analytical skills for market and financial data.
• Excellent customer service and interpersonal skills.