Senior Account Manager

About Jisr

Jisr | جسر is Saudi Arabia’s leading HR and payroll platform, dedicated to helping organizations digitize their people operations and maintain compliance with local regulations. Our platform supports fast-growing SMBs, mid-market, and enterprise customers across the Kingdom and the wider GCC, providing HR and finance teams with essential tools for hiring, managing, and paying employees efficiently. As Jisr scales its go-to-market strategy for 2026 and beyond, the company is building a high-performing organization focused on pipeline excellence.

The Senior Account Manager Role

Jisr is seeking a Senior Account Manager to manage and expand relationships with its largest and most strategic accounts. Based in Riyadh, this full-time position focuses on deepening trust with existing stakeholders, identifying expansion opportunities, and navigating complex organizational structures to ensure account health, growth, and referenceability. This is a farming-focused role, prioritizing the growth of existing business over new customer acquisition.

Key Responsibilities

• Serve as the primary point of contact and trusted advisor for a portfolio of large enterprise accounts.
• Develop and execute account growth plans, identifying upsell, cross-sell, and expansion opportunities through whitespace mapping within each account.
• Map and manage relationships with multiple stakeholders, including economic buyers, champions, end-users, procurement, and C-level executives.
• Monitor product usage and adoption, utilizing SaaS metrics such as NRR, churn, and seat/usage expansion to proactively manage account health.
• Address and resolve customer issues by collaborating cross-functionally with internal teams (Customer Success, Product, Support, Finance), escalating when necessary without compromising relationships.
• Lead negotiations for renewals, expansions, and commercial terms for large, complex accounts.
• Represent the customer's voice internally and advocate for company decisions externally as required.
• Maintain accurate account plans and pipeline records within the CRM system.

Required Qualifications

• Saudi National.
• 5-8 years of experience in B2B sales or account management.
• Demonstrated experience in SaaS / software solution sales.
• Proven track record of growing existing accounts (farming) rather than solely closing new business.
• Experience navigating multi-stakeholder enterprise accounts, both internally and externally.

Preferred Qualifications

• Bilingual proficiency in Arabic and English.
• Experience with CRM and account-planning tools such as Salesforce, Gainsight, or HubSpot.

Location and Work Type

This is a full-time position based in Riyadh, Saudi Arabia. The role offers an opportunity to contribute to a pivotal phase of growth within Jisr.