Senior ServiceNow SPM Consultant

About the Opportunity

LanceSoft Middle East is seeking a Senior ServiceNow SPM Consultant to join our team in Riyadh, Saudi Arabia. This full-time role involves leveraging extensive ServiceNow expertise to implement and optimize Strategic Portfolio Management solutions for clients.

Role Overview

The Senior ServiceNow SPM Consultant will be responsible for the end-to-end implementation of ServiceNow Strategic Portfolio Management modules. This includes requirements gathering, solution design, configuration, testing, deployment, and providing production support. The role requires a strong understanding of IT Service Management and enterprise workflow processes.

Key Responsibilities

• Lead and execute implementations of ServiceNow Strategic Portfolio Management (SPM) solutions.
• Configure ServiceNow modules, including workflows, Flow Designer, business rules, client scripts, and UI policies.
• Gather and analyze business requirements to design effective ServiceNow solutions.
• Manage stakeholder expectations and communications throughout project lifecycles.
• Develop and implement ServiceNow integrations using REST APIs, SOAP, and other relevant technologies.
• Design and build reports, dashboards, and performance analytics solutions within ServiceNow.
• Provide testing, deployment, and ongoing production support for ServiceNow environments.

Required Qualifications and Experience

• 10-12 years of overall IT experience, with significant hands-on experience in ServiceNow.
• Demonstrated implementation experience with ServiceNow Strategic Portfolio Management (SPM).
• Proficiency in Demand Management, Project Portfolio Management, Resource Management, and Strategic Planning.
• Experience with ServiceNow configuration, workflows, Flow Designer, business rules, client scripts, and UI policies.
• Knowledge of ServiceNow integrations using REST APIs, SOAP, and related integration technologies.
• Experience with reporting, dashboards, performance analytics, and data management.
• Strong understanding of IT Service Management (ITSM) and enterprise workflow processes.
• Experience in requirements gathering, solution design, testing, deployment, and production support.

Preferred Skills and Certifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow SPM-related implementation or specialist certifications.
• Experience leading enterprise-scale ServiceNow implementations.
• Experience working in Agile delivery environments.
• Strong stakeholder management, analytical, communication, and problem-solving skills.

Application Process

Candidates meeting the above qualifications are encouraged to apply. Salary details will be discussed during the interview process.