Technical Support Specialist

About the Role

CareerFirst Company is seeking a Technical Support Specialist to join their team in Riyadh. This full-time position is responsible for providing essential technical assistance and support to employees or customers, ensuring the smooth operation of IT systems and applications. The role involves troubleshooting hardware and software issues and maintaining system functionality.

Key Responsibilities

• Provide first-line technical support via phone, email, chat, or ticketing systems.
• Diagnose and troubleshoot hardware, software, network, and system-related issues.
• Install, configure, and maintain computers, software, peripherals, and other IT equipment.
• Respond to technical support requests and resolve issues within agreed service levels (SLAs).
• Create, update, and maintain support tickets and technical documentation.
• Escalate complex or unresolved issues to senior IT teams when required.
• Assist users with system access, passwords, accounts, and application-related issues.
• Monitor recurring technical issues and recommend solutions to improve system performance.
• Support system upgrades, software installations, and IT projects when required.
• Maintain a high level of customer service and communicate technical solutions clearly to non-technical users.
• Follow IT security policies, procedures, and best practices.

Experience and Qualifications

Candidates for this role should possess 0-1 years of relevant experience. The position requires a foundational understanding of IT systems and the ability to effectively troubleshoot technical problems.

Required Skills

• Proficiency in diagnosing and resolving hardware and software issues.
• Ability to provide clear and concise technical support.
• Strong communication skills for interacting with both technical and non-technical users.
• Familiarity with IT security policies and best practices.

Work Environment

This is a full-time position based in Riyadh, offering an opportunity to work within a dynamic IT support environment at CareerFirst Company. The role involves direct interaction with users and collaboration with senior IT teams.

Application Process

Interested candidates are encouraged to apply for this Technical Support Specialist position. Salary details will be discussed during the interview process.