Travel Consultant Supervisor📣 إعلان

About the Travel Consultant Supervisor Role

Tumodo is seeking a Travel Consultant Supervisor to join its team in Riyadh, Saudi Arabia. This full-time position combines hands-on corporate travel booking with significant operational and people supervision responsibilities, ensuring high-level service delivery to key clients.

Role Purpose and Operational Leadership

This role acts as the first line of operational leadership on the floor, responsible for the smooth day-to-day operations of the support team. The supervisor ensures service quality, adherence to Service Level Agreements (SLAs), and effective escalation management. The position also serves as a second-level escalation point for complex service or supplier-related cases.

Key Responsibilities

• Provide end-to-end corporate travel services for assigned clients, including flights, hotels, rail, car rentals, and ancillary services.
• Manage complex, multi-leg itineraries and VIP bookings, ensuring full compliance with client travel policies and internal SLAs.
• Advise clients on optimal routing, fares, booking classes, exchanges, and alternatives.
• Handle ticketing, reissues, cancellations, refunds, and schedule changes.
• Coordinate with airlines, hotels, and suppliers to resolve disruptions and urgent travel issues.
• Act as a main point of contact for escalated client queries when required.

Team Supervision and Quality Assurance

• Oversee daily operations of the travel support team, ensuring timely self-assignment of incoming cases and monitoring queues across systems and channels.
• Act as the first point of contact for day-to-day operational questions from the team and maintain clear communication channels between Support, Sales, and Account Management.
• Take ownership of second-level escalations related to service delivery, SLA breaches, or supplier issues, ensuring timely resolution.
• Monitor team attendance, punctuality, and adherence to working schedules, controlling login/logoff times and break schedules to ensure operational coverage and continuity.
• Support onboarding and provide on-the-job guidance to junior consultants, sharing best practices and updates on travel regulations.
• Identify process gaps, suggest operational improvements, and maintain high service quality standards across all handled and supervised cases.

Required Qualifications and Experience

• 5-7 years of experience as a corporate travel consultant in a Travel Management Company (TMC) or business travel environment.
• Proven experience handling complex itineraries and corporate clients.
• Minimum of 2 years of experience in a team leader, supervisor, or acting senior role.

Essential Skills and Attributes

• Strong hands-on experience with Global Distribution Systems (GDS), with Sabre preferred; Amadeus/Galileo experience is also acceptable.
• Strong decision-making and problem-solving skills.
• High attention to detail and the ability to work effectively under pressure.