Account Manager

About Carma

CARMA is a global leader in media intelligence, providing services to PR and communications professionals. The company offers AI-enabled media monitoring across various channels and languages, combined with human expertise to deliver actionable insights. CARMA supports thousands of organizations worldwide, helping them interpret complex media data and understand stakeholder influence.

Account Manager Role Overview

CARMA is seeking a skilled and motivated Account Manager to join its Client Success team in Riyadh, Saudi Arabia. This full-time role involves managing client relationships, ensuring smooth service delivery, understanding client needs, and identifying opportunities for account growth. The Account Manager will also collaborate with internal teams to deliver high-quality solutions and maintain client satisfaction. This position is open to Saudi nationals as part of Saudization initiatives and requires 2-5 years of experience.

Key Responsibilities

• Build and maintain strong, long-term relationships with clients to ensure high levels of satisfaction and retention.
• Manage a portfolio of client accounts, ensuring smooth service delivery and timely completion of deliverables.
• Understand client business needs and recommend suitable solutions to maximize value.
• Identify upselling and business growth opportunities within existing accounts.
• Oversee client onboarding, account activations, and platform training.
• Manage client contracts, account profitability, and service commitments.
• Prepare and deliver regular performance reports, client presentations, and quarterly business reviews.
• Conduct regular client health checks to monitor satisfaction, address concerns, and identify areas for improvement.
• Collaborate with internal teams across CARMA's regional offices to coordinate projects and meet client expectations.
• Proactively resolve client issues and maintain strong, trusted partnerships.
• Provide regular account updates and progress reports to clients and internal management.
• Ensure compliance with CARMA's policies, procedures, and service quality standards.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Communications, Marketing, or a related field.
• 3-4 years of experience in Account Management, Client Servicing, or a similar client-facing role.
• Previous experience in Media Intelligence, PR, or Communications is an advantage.
• Excellent command of English, both written and spoken.
• Strong communication, presentation, and interpersonal skills.
• Proven ability to build and maintain client relationships.
• Strong organizational and multitasking skills, with the ability to manage multiple accounts and deadlines.
• Good analytical, problem-solving, and negotiation skills.
• A proactive, client-focused mindset with the ability to work independently and collaboratively.
• Saudi nationality, in line with the role's Saudization requirements.

Work Environment and Location

This full-time position is based in Riyadh, Saudi Arabia, within CARMA's Client Success team. The role involves collaboration with internal teams across CARMA's regional offices to meet client expectations.