Application Support Engineer Saudi National SA

About DeepSource and the Opportunity

DeepSource is seeking a dedicated Application Support Engineer to join our team in Riyadh, KSA. This full-time position is open to Saudi Nationals with 0-1 years of experience, focusing on ensuring the operational excellence of our enterprise applications.

Role Purpose

The Application Support Engineer plays a crucial role in maintaining the stability, availability, and performance of enterprise applications. This position encompasses a broad range of application operations, including incident management, problem resolution, change and release coordination, backup and recovery procedures, disaster recovery planning, and continuous service improvement initiatives.

Key Responsibilities

• Manage L2/L3 functional incidents, including participation in incident bridges and escalation management.
• Perform incident and problem management, including incident trend analysis and implementation of permanent fixes.
• Develop and manage Service Improvement Plans.
• Support release schedule and planning activities.
• Plan and coordinate Change Requests (CRs), including risk and impact assessments.
• Implement application-layer changes and conduct post-implementation reviews.
• Handle application configuration requests.
• Monitor application performance and availability.
• Perform event correlation and investigate application-related events.
• Manage application capacity and performance.
• Develop and test application recovery procedures.
• Configure application backups and execute application and data restores.
• Participate in and execute Disaster Recovery (DR) tests.
• Perform OS, database, and middleware hardening activities.
• Apply patches and updates to application components.
• Maintain accurate CMDB records for application components.
• Collaborate with relevant technical teams to ensure application stability and service availability.

Required Experience

• 0-1 years of experience in application support or a related field.

Work Environment and Location

This is a full-time position based in Riyadh, KSA. The role requires a Saudi National.

Application Process

Candidates who meet the above requirements are encouraged to apply.