AV Site Supervisor

About the Role

El-Ajou Group Trading is seeking an AV Site Supervisor to join their team in Riyadh, Saudi Arabia. This full-time role involves supervising and coordinating on-site Audio Visual (AV) installation, service delivery, and technician teams. The supervisor will act as the primary on-site point of contact for technical execution and client coordination, ensuring work adheres to quality, safety, and SLA standards, while also providing hands-on support for complex AV troubleshooting, installation, and commissioning.

Key Responsibilities

• Supervise and coordinate daily activities of AV technicians and installation teams on assigned sites and projects.
• Plan and allocate manpower, tools, and materials to meet project and service schedules.
• Serve as the primary on-site contact for clients, project managers, and consultants during installation, commissioning, and service visits.
• Review and approve technicians' work quality, installation standards, and documentation before customer handover.
• Monitor site progress against timelines and escalate delays, risks, or resource gaps to management.
• Enforce company safety, quality, and technical standards on site, including conducting toolbox talks and routine safety checks.
• Mentor, train, and evaluate the performance of AV technicians, providing on-the-job coaching.
• Coordinate with Sales, Project Management, and Supply Chain to resolve site-level material, access, or scheduling issues.
• Prepare and submit site progress reports, punch lists, and completion/handover documentation.
• Act as the first-level escalation point for on-site technical issues before engaging OEM/manufacturer support.

Technical Delivery

• Install, configure, test, commission, and maintain AV systems and equipment.
• Troubleshoot and repair projectors, professional displays, LED/LCD screens, video walls, interactive displays, audio systems, microphones, speakers, amplifiers, control systems, and conferencing solutions.
• Support meeting rooms, boardrooms, classrooms, auditoriums, and digital signage solutions.
• Configure and troubleshoot signal distribution and connectivity, including HDMI, HDBaseT, IP-based AV, audio/video switching, and network-connected AV devices.
• Provide technical support for video conferencing and collaboration systems.
• Perform preventive and corrective maintenance according to service requirements and SLAs.
• Conduct site surveys and support preparation of technical requirements and solution designs.
• Coordinate with manufacturers/OEM technical support for complex escalations.
• Maintain accurate records of installed equipment, serial numbers, configurations, and service history.
• Provide customer training and basic operational guidance after installation.
• Maintain high levels of first-fix performance, response time, resolution time, and customer satisfaction across the site team.

Qualifications and Experience

• Diploma or Bachelor's degree in Electronics, Electrical Engineering, IT, Telecommunications, Audio Visual Technology, or a related discipline.
• Minimum of 5–8 years of hands-on AV technical experience, including at least 1–2 years in a site supervisory, team lead, or lead technician role.
• Proven experience supervising AV installation/service teams on multi-site or project-based work.
• Strong experience in AV installation, troubleshooting, and maintenance.
• Good understanding of AV networking, signal flow, cabling, audio/video protocols, and control systems.
• Experience with major professional AV brands is preferred.
• OEM or industry AV certifications are an advantage.
• Good English communication, reporting, and technical documentation skills.
• Valid Saudi driving license is preferred for multi-site travel.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, requiring on-site supervision and hands-on technical involvement across various project locations. The role involves leading a team of AV technicians and coordinating with multiple stakeholders to ensure successful project delivery and service standards.