Business Development Director BPO

About the Role

Jadeer is seeking a Business Development Director – BPO to work remotely for one of its clients. This full-time position is based in Riyadh and focuses on leading business development activities across key international markets, including the United States, Europe, and the Gulf region. The role involves winning new clients, growing revenue, and supporting business expansion within the BPO industry.

Role Overview

The Business Development Director will drive the full sales cycle and develop new business opportunities for BPO services. These services include customer service, technical support, HRO, and Agentic AI support. A primary focus will be on the healthcare, retail, and telecommunications sectors, requiring a strong track record in the BPO industry.

Key Responsibilities

• Develop and execute business development strategies across the United States, Europe, and Gulf markets.
• Identify, engage, and acquire new clients within the healthcare, retail, and telecommunications sectors.
• Build and manage a strong pipeline of qualified business opportunities.
• Manage the full sales cycle, from prospecting and client meetings to proposals, negotiations, and contract signing.
• Build and maintain strong relationships with senior decision-makers, strategic partners, and prospective clients.
• Collaborate with internal teams to develop tailored BPO solutions, commercial proposals, and pricing.
• Lead, coach, and manage the business development team to achieve individual and company targets.
• Maintain accurate sales forecasts, pipeline updates, and business development performance reports.
• Represent the company at client meetings, conferences, industry events, and networking opportunities.
• Monitor market trends and identify new opportunities for growth within the BPO and AI-enabled services landscape.

Qualifications and Experience

• Over 10 years of experience in business development, with a strong focus on the BPO industry.
• Demonstrated track record of winning new clients and growing revenue in international markets.
• Experience in developing business opportunities for BPO services, including customer service, technical support, HRO, and Agentic AI support.
• Familiarity with the healthcare, retail, and telecommunications sectors.

Work Environment

This is a remote, full-time position, allowing flexibility while requiring a commitment to achieving business development objectives across diverse geographical markets. The role involves working with clients primarily in the United States, Europe, and the Gulf region.

Application Process

Qualified candidates are encouraged to apply for this Business Development Director – BPO position with Jadeer. Salary details will be discussed during the interview process.