Consumer Product Manager

About Soum

Soum is a B2C marketplace based in Riyadh, specializing in connecting buyers and sellers of used electronics and cars across Saudi Arabia. The platform operates through its website and mobile application, focusing on building trust between users. Soum is developing a recommerce platform in the Kingdom, including a recently launched subscription model for electronics and cars.

The Role of Consumer Product Manager

The Consumer Product Manager is responsible for the daily customer experience on the Soum platform. This includes managing how buyers discover, evaluate, pay for, and receive used items, as well as how sellers list, price, and get paid for their sales. The role involves representing the customer within the product team, translating consumer insights into features that enhance conversion, repeat purchases, and overall trust in the platform. This full-time position requires 2-5 years of experience.

Key Responsibilities

• Own the roadmap for a core consumer area, such as the buyer journey, seller journey, or subscriptions, prioritizing based on impact on conversion, retention, GMV, and customer trust.
• Develop a continuous understanding of Soum's customers through user interviews, usability testing, app reviews, customer support tickets, and behavioral data.
• Optimize the end-to-end marketplace funnel, including listing creation, search and discovery, product pages, checkout and payments (Mada, Apple Pay, BNPL), delivery tracking, returns, and post-purchase experience.
• Design and improve trust features such as device condition grading, car inspection reports, verified sellers, buyer protection, ratings, and transparent pricing.
• Shape subscription products for electronics and cars, focusing on value proposition, packaging, onboarding, engagement, and retention, in collaboration with Commercial and Finance teams.
• Translate problems into clear PRDs, user stories, and acceptance criteria, and manage agile delivery with design and engineering teams from discovery through release and iteration.
• Champion an Arabic-first, bilingual experience with high-quality RTL design and localization for Saudi customers.
• Implement a disciplined experimentation practice, including forming hypotheses, designing A/B tests, defining success metrics, and making evidence-based decisions.
• Monitor and report on core consumer KPIs, including conversion rate, listing-to-sale rate, activation, repeat purchase, subscription retention, NPS, and customer complaints.
• Partner with Operations (inspection, logistics, customer service), Marketing and Growth (acquisition, CRM), and Finance to ensure product changes are effective end-to-end.
• Monitor regional and global marketplaces and recommerce players to adapt best practices for Soum's customers.

Collaboration and Environment

This role involves working across the application and web platforms, partnering with design, engineering, operations, and commercial teams to facilitate rapid shipping and learning from deployed features. The position is based in Riyadh.