Corporate Operations Specialist

About Unifonic and the Role

Unifonic, recognized as a Great Place to Work®, is an AI-native customer experience platform focused on emerging markets. With over 25 years of conversational AI research, the company serves more than 5,000 enterprises across MENA. Unifonic is seeking a Corporate Operations Specialist to join its team in Riyadh, Riyadh Province. This full-time role requires 3-5 years of experience and focuses on managing day-to-day HR operations, government relations, local labor compliance, office administration, and vendor management.

Role Overview

The Corporate Operations Specialist will serve as the primary operational anchor for the Saudi Arabia team. This position ensures smooth onboarding processes, full regulatory compliance across government portals, and comprehensive employee support. The role is integral to the People Department, which is dedicated to attracting, developing, and retaining talent while fostering a positive and inclusive work environment.

Key Responsibilities

• Manage relationships with Saudi regulatory authorities, ensuring full compliance with Saudi Labor Law.
• Execute operational tasks on government portals, including Qiwa, Mudad, Muqeem, and GOSI.
• Handle the end-to-end Iqama process, including new issuance, renewals, and exit/re-entry visa processing.
• Lead business visa and work visa processing for new joiners and visitors to the Saudi Arabia office.
• Ensure timely renewal of all company official documents, licenses, and commercial registrations.
• Address employee requests and inquiries across offices, providing resolutions within designated SLAs.
• Oversee medical insurance administration, including additions, deletions, tier updates, and policy renewals.
• Support onboarding workflows and administrative setup for all new joiners in Saudi Arabia.
• Maintain Saudi office facilities, manage office supplies, inventory, and ensure a professional workspace.
• Manage petty cash handling, tracking, and monthly reconciliation.
• Process vendor invoices, ensuring accurate record-keeping and timely processing.
• Build and maintain relationships with vendors, landlords, and service providers.
• Arrange business travel logistics for team members, including flights, accommodations, transportation, per diem, and event coordination.

Qualifications and Experience

• Bachelor’s degree in Human Resources, Business Administration, Public Administration, or a related field.
• 3+ years of experience in HR, People Operations, or Government Relations (GRO) within a tech or high-growth environment in Saudi Arabia.
• Direct experience navigating Saudi government portals (Qiwa, Mudad, Muqeem, GOSI) and solid working knowledge of Saudi Labor Law.
• Practical experience in managing petty cash, medical insurance policies, and vendor invoicing.
• Proficiency in HRIS platforms and productivity tools (Microsoft 365: Sheets, Docs, Slides).

Required Skills and Character Traits

• High attention to detail, strong time-management skills, proactive problem-solving, and a service-oriented mindset.
• Analytical thinking and problem-solving abilities.
• Strong sense of ownership and accountability.
• Clear communication skills across teams.
• Collaborative approach to teamwork.
• Adaptability and a commitment to continuous learning.
• Mentorship and knowledge-sharing capabilities.
• Resilience under pressure and constructive handling of setbacks.
• Commitment to quality and continuous improvement.
• Advocacy for best practices, efficiency, and innovation.