Customer Service Ambassador

About the Role

Saudi Company for Hardware - SACO is seeking a Customer Service Ambassador to join their team in Riyadh, Saudi Arabia. This full-time role serves as the initial point of contact for customers entering SACO stores, ensuring a positive and seamless shopping experience from arrival to handover with a Sales Associate.

Role Overview

The Customer Service Ambassador is responsible for welcoming customers, identifying their needs, and guiding them to the appropriate department. This position plays a key role in facilitating customer interactions and supporting the sales team by ensuring a smooth transition for customers within the store environment.

Key Responsibilities

• Welcome every customer upon entry to the store.
• Identify and understand customer needs.
• Escort customers to the relevant department.
• Introduce customers to the responsible Sales Associate.
• Ensure a proper handover of customers to sales staff.
• Provide support to elderly customers and customers with disabilities.
• Coordinate effectively with sales staff and supervisors.
• Maintain a professional appearance and a welcoming store entrance.
• Answer customer inquiries regarding store departments and services.
• Perform additional customer service duties as assigned by management.

Qualifications and Experience

• Minimum of a High School diploma.
• 1–3 years of experience in retail, hospitality, or customer service roles.

Work Type

This is a full-time position based in Riyadh, Saudi Arabia.

Application Process

Candidates who meet the above qualifications are encouraged to apply.