Customer Success Specialist

About Manafa

Manafa is a leading financial technology (Fintech) platform based in Riyadh, Saudi Arabia, specializing in financing and investment. As one of the first platforms of its kind in the Kingdom, Manafa provides investors with diverse short-term investment opportunities and offers various financing solutions for Small and Medium-sized Enterprises (SMEs).

Role Overview

Manafa is seeking a Customer Success Specialist for a full-time position in Riyadh, Saudi Arabia. This role is central to supporting the outreach and onboarding of suppliers participating in Manafa’s Supply Chain Finance (SCF) programs. The specialist will communicate with suppliers, guide them through registration and Know Your Customer (KYC) steps, address inquiries, and ensure a smooth onboarding experience. This position is suitable for motivated individuals who possess strong communication skills and a customer-service orientation, with a focus on efficient task completion.

Key Responsibilities

• Contact suppliers via email, phone, and WhatsApp to assist them with the registration and KYC process.
• Provide clear, professional guidance to suppliers on completing onboarding requirements.
• Follow up with suppliers who have not completed their registration or KYC.
• Update and track supplier statuses using Excel sheets or CRM tools.
• Coordinate with internal teams, including Business Development (BD) and Compliance, when supplier issues arise.
• Schedule meetings between suppliers and BD or Compliance teams as needed.
• Ensure that all supplier interactions are logged and organized for tracking and reporting purposes.

Required Skills and Attributes

• Good communication skills.
• Customer-service mindset.
• Ability to help others effectively.
• Focus on ensuring tasks are completed efficiently.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within a dynamic financial technology environment focused on supporting SMEs and investors.

Application Process

Candidates interested in this Customer Success Specialist role are encouraged to apply.