Dir Sales I

About the Role

Westin Hotels & Resorts is seeking a Director of Sales I to lead and manage daily sales activities in Riyadh, Saudi Arabia. This full-time role focuses on building long-term, value-based customer relationships to achieve property sales objectives. The Director of Sales I will also be responsible for achieving personal booking goals and making recommendations for direct reports' booking goals.

Key Responsibilities

• Collaborate with sales leadership to ensure effective implementation of sales strategies for the assigned segment.
• Work with the management team to develop and execute a sales plan addressing revenue, customer needs, and market dynamics.
• Assist in the development and implementation of internal and external promotions.
• Provide leadership to maximize revenue potential, including setting personal booking goals and recommending goals for the sales team.
• Monitor daily activities of direct reports and approve space release for catering to maximize revenue when a Business Evaluation Manager is absent.
• Participate in sales calls with team members to acquire and close new business.
• Execute operational aspects of booked business, such as generating proposals, writing contracts, and managing customer correspondence.
• Analyze market information using sales systems and implement strategies to achieve financial room and catering goals.
• Support Revenue Management in completing accurate six-period projections.
• Review sales and catering guest satisfaction results to identify areas for improvement.

Customer Service and Relationship Management

• Demonstrate leadership in guest hospitality and customer service, setting a positive example for guest relations.
• Interact with guests to gather feedback on product quality and service levels.
• Meet with guests during pre- and post-convention meetings to obtain feedback on product quality, service levels, contract execution, and overall satisfaction.
• Empower employees to deliver excellent customer service and provide feedback on service behaviors.
• Incorporate guest satisfaction into department meetings, focusing on continuous improvement.
• Execute and support the company’s Customer Service Standards and property’s Brand Standards.
• Build and manage relationships with key internal and external stakeholders.
• Collaborate with off-property sales channels to ensure property needs are met and sales efforts are complementary.
• Attend customer events, trade shows, and sales missions to maintain and develop key relationships.

Human Resources and Compliance

• Interview and hire management and hourly employees with the necessary skills for operational needs.
• Utilize available on-the-job training tools for employees.
• Work with Human Resources, Engineering, and Loss Prevention to ensure compliance with local, state, and federal regulations.

Qualifications and Experience

• 2-5 years of experience in a relevant sales leadership role.
• Demonstrated ability to lead and manage day-to-day sales activities.
• Proven track record of achieving sales objectives and building customer relationships.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within the hospitality industry at Westin Hotels & Resorts. The role requires active engagement with both internal teams and external clients to drive sales performance and guest satisfaction.