Dir Sales I

📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

Westin is seeking a Dir-Sales I to join our team in Riyadh. This full-time position involves leading and managing daily sales activities with a focus on building long-term, value-based customer relationships to achieve property sales objectives. The role requires 2-5 years of experience in a relevant field.

Key Responsibilities

Lead and manage all day-to-day sales activities, focusing on long-term customer relationships and achieving property sales objectives.
Achieve personal booking goals and recommend booking goals for direct reports.
Collaborate with sales leadership to ensure understanding and effective implementation of sales strategies for the segment.
Work with the management team to create and implement a sales plan addressing revenue, customers, and market for the segment.
Assist with the development and implementation of internal and external promotions.
Provide positive and aggressive leadership to maximize revenue potential, setting an example with personal booking goals.
Monitor daily activities of direct reports and approve space release for catering to maximize revenue in the absence of a Business Evaluation Manager.
Participate in sales calls with team members to acquire new business and close deals.
Execute and support operational aspects of booked business, including generating proposals, writing contracts, and customer correspondence.
Analyze market information using sales systems and implement strategies to achieve financial room and catering goals.
Assist Revenue Management with accurate six-period projections and review guest satisfaction results to identify areas for improvement.

Customer Service and Relations

Display leadership in guest hospitality, exemplify customer service, and create a positive example for guest relations.
Interact with guests to obtain feedback on product quality and service levels.
Meet with guests during pre- and post-convention meetings to gather feedback on product quality, service levels, contract execution, and overall satisfaction.
Empower employees to provide excellent customer service and provide feedback on service behaviors.
Incorporate guest satisfaction into department meetings with a focus on continuous improvement.
Execute and support the company’s Customer Service Standards and property’s Brand Standards.
Serve customers by understanding their needs, recommending appropriate features and services, and building loyalty.
Understand the property’s primary target customer and service expectations to offer better business solutions.

Collaboration and Compliance

Develop and manage relationships with key internal and external stakeholders.
Work collaboratively with off-property sales channels (*, Event Booking Center, Market Sales, GSO) to ensure property needs are met and sales efforts are complementary.
Work with Human Resources, Engineering, and Loss Prevention to ensure compliance with local, state, and federal regulations and/or union requirements.
Attend customer events, trade shows, and sales missions to maintain, build, or develop key relationships with GSO Managers and customers.

Team Leadership and Development

Interview and hire management and hourly employees with the appropriate skills to meet business needs.
Utilize all available on-the-job training tools for employees.