Dir Sales I

About the Role

Marriott International is seeking a Dir-Sales I to join their team in Riyadh. This full-time position focuses on leading and managing daily sales activities, with an emphasis on building long-term, value-based customer relationships to achieve property sales objectives. The role requires 0-1 years of experience and involves achieving personal booking goals while also making recommendations for direct reports' booking goals.

Key Responsibilities

• Support the development and execution of sales strategies by ensuring understanding and effective implementation for the assigned segment.
• Collaborate with the management team to create and implement a sales plan addressing revenue, customers, and market dynamics.
• Assist in the development and implementation of both internal and external promotions.
• Provide leadership to maximize revenue potential, setting an example with personal booking goals and recommending booking goals for the sales team.
• Monitor daily activities of direct reports and approve space release for catering to maximize revenue when a Business Evaluation Manager is absent.
• Participate in sales calls with team members to acquire new business and close deals.
• Execute operational aspects of booked business, including generating proposals, writing contracts, and managing customer correspondence.
• Analyze market information using sales systems and implement strategies to achieve financial room and catering goals.
• Assist Revenue Management in completing accurate six-period projections and review guest satisfaction results to identify areas for improvement.

Customer Service and Relationship Management

• Display leadership in guest hospitality, exemplify customer service, and create a positive example for guest relations.
• Interact with guests to gather feedback on product quality and service levels, including during pre- and post-convention meetings.
• Empower employees to provide excellent customer service and provide feedback on service behaviors.
• Incorporate guest satisfaction into department meetings with a focus on continuous improvement.
• Execute and support the company’s Customer Service Standards and property’s Brand Standards.
• Serve customers by understanding their needs, recommending appropriate features and services, and building loyalty.
• Develop and manage relationships with key internal and external stakeholders.
• Collaborate with off-property sales channels to ensure property needs are met and sales efforts are complementary.
• Attend customer events, trade shows, and sales missions to maintain and build key relationships.

Human Resources Activities

• Interview and hire management and hourly employees with the appropriate skills to meet business needs.
• Utilize available on-the-job training tools for employees.

Qualifications and Experience

• 0-1 years of experience in a related field.
• Demonstrated ability to lead and manage sales functions.
• Strong understanding of sales strategies and implementation.
• Proficiency in analyzing market information and sales data.

Work Environment

This is a full-time position based in Riyadh, where the Dir-Sales I will operate within a dynamic sales environment, collaborating with various internal departments and external partners to achieve sales objectives and ensure customer satisfaction.