Dir Sales I

About the Role

Westin Hotels & Resorts is seeking a Dir Sales I to lead and manage daily sales activities in Riyadh, Saudi Arabia. This full-time role focuses on building long-term, value-based customer relationships to achieve property sales objectives. The successful candidate will achieve personal booking goals and provide recommendations for direct reports' booking goals.

Key Responsibilities

• Collaborate with sales leadership to understand and implement sales strategies effectively for the assigned segment.
• Work with the management team to develop and execute a sales plan addressing revenue, customer needs, and market conditions.
• Assist in the development and implementation of internal and external promotions.
• Provide leadership to maximize revenue potential, setting an example with personal booking goals and recommending goals for the sales team.
• Monitor daily activities of direct reports and approve space release for catering to maximize revenue when a Business Evaluation Manager is absent.
• Participate in sales calls with team members to acquire new business and close deals.
• Execute operational aspects of booked business, including generating proposals, writing contracts, and managing customer correspondence.
• Analyze market information using sales systems and implement strategies to achieve financial room and catering goals.
• Support Revenue Management in completing accurate six-period projections and review guest satisfaction results to identify areas for improvement.

Customer Service and Relationship Management

• Demonstrate leadership in guest hospitality and customer service, setting a positive example for guest relations.
• Interact with guests to gather feedback on product quality and service levels, including during pre- and post-convention meetings.
• Empower employees to deliver excellent customer service and provide feedback on service behaviors.
• Incorporate guest satisfaction into department meetings, focusing on continuous improvement.
• Execute and support the company’s Customer Service Standards and property’s Brand Standards.
• Build and manage relationships with key internal and external stakeholders.
• Collaborate with off-property sales channels to ensure property needs are met and sales efforts are complementary.
• Attend customer events, trade shows, and sales missions to maintain and develop key relationships.

Human Resources Activities

• Interview and hire management and hourly employees with the necessary skills for operational needs.
• Utilize available on-the-job training tools for employees.

Qualifications and Experience

Candidates should possess 2-5 years of relevant experience in sales leadership within the hospitality sector. The role requires a proactive approach to sales strategy, revenue maximization, and exceptional customer service.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia. The role involves working collaboratively with various internal departments and external partners to achieve sales objectives and ensure compliance with regulations.