Duty Manager

About the Role

IHG Hotels & Resorts is seeking a Duty Manager to join the Front Office team at Holiday Inn Riyadh Rose Yard in Riyadh, Saudi Arabia. This full-time role involves overseeing hotel operations during assigned shifts, ensuring high standards of guest service, operational efficiency, and adherence to IHG standards. The Duty Manager acts as a management representative, coordinating between departments and resolving guest concerns to ensure a seamless experience.

Key Responsibilities

• Oversee daily hotel operations during assigned shifts, ensuring coordination across Front Office, Housekeeping, Engineering, Security, and Food & Beverage.
• Act as the management representative in the absence of senior management, making operational decisions to maintain service continuity.
• Ensure exceptional guest service by handling inquiries, complaints, and service recovery promptly and professionally.
• Welcome and assist VIP guests, IHG One Rewards members, and guests with special requests.
• Monitor arrivals, departures, room availability, and occupancy to support efficient Front Office operations.
• Conduct regular inspections of public areas and operational departments to ensure cleanliness, safety, and compliance with hotel standards.
• Respond to emergencies, security incidents, and operational issues, ensuring appropriate actions are taken and documented.
• Support Front Office colleagues by providing guidance, coaching, and operational assistance during busy periods.
• Review daily operational reports, guest feedback, and shift handovers to ensure effective communication and follow-up.
• Coordinate with department heads to resolve operational challenges and enhance the overall guest experience.
• Ensure compliance with IHG brand standards, hotel policies, and health, safety, and security procedures.
• Perform other operational duties as assigned by the Front Office Manager.

Qualifications and Experience

Candidates should possess 2-5 years of relevant experience in hotel operations, preferably within a Front Office or Duty Manager capacity. A strong understanding of hotel operational procedures and guest service principles is required.

Work Environment

This is a full-time position based at the Holiday Inn Riyadh Rose Yard in Riyadh, Riyadh, Saudi Arabia. The role involves working within a dynamic hotel environment and requires flexibility to cover assigned shifts.

Application Process

Further details regarding the application process will be provided upon inquiry. Salary for this position will be disclosed during the recruitment process.