Guest Experience Expert

📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

Four Points by Sheraton is seeking a Guest Experience Expert to join our team in Riyadh, Saudi Arabia. This full-time role focuses on ensuring a positive and memorable stay for guests by providing a wide range of services and support. The ideal candidate will take initiative to guide guests throughout their experience, from check-in to check-out, and beyond.

Key Responsibilities

Process operational needs and complete necessary reports.
Respond promptly and effectively to guest requests.
Share information about local attractions and amenities.
Assist guests with loading and unloading their vehicles.
Transport luggage to and from rooms or the designated bellhop area.
Ensure all transactions contribute positively to the guest experience.

Operational Duties and Standards

Maintain a safe workspace for all.
Adhere to all company policies and procedures.
Uphold quality standards in all tasks.
Ensure professional uniform, personal appearance, and communication at all times.
Perform all tasks to the best of ability, ensuring service excellence for guests and the business.

Physical Requirements

Ability to be constantly on the move, including standing, sitting, and walking for extended periods.
Navigate narrow, confined, or elevated areas, and climb or descend stairs and/or service ramps.
Move, lift, push, pull, and place objects weighing up to 50 pounds without assistance, and up to 100 pounds with assistance.
Reach above and below knees, flex, twist, pull, and stoop as required.

Qualifications and Experience

Education: High school diploma or equivalent General Educational Development (GED) certificate.
Related Work Experience: No related work experience is required for this position.
Supervisory Experience: No supervisory experience is required.
License or Certification: None required.