Guest Experience Expert

About the Role

Marriott International is seeking a Guest Experience Expert for a full-time position in Riyadh. This role focuses on delivering comprehensive services to guide guests throughout their stay, ensuring a memorable and unique experience. The Guest Experience Expert is empowered to manage various operational needs and guest requests, making every interaction feel like an integral part of the overall guest experience.

Key Responsibilities

• Deliver a wide range of services that guide guests through their entire stay.
• Process operational needs efficiently.
• Address guest requests promptly and effectively.
• Complete necessary reports accurately.
• Share highlights of the local area with guests.
• Create and maintain a safe workplace environment.
• Adhere to all company policies and procedures.
• Maintain strict confidentiality of information.
• Protect company assets.
• Uphold established quality standards consistently.
• Ensure professional uniform, personal appearance, and communications.
• Deliver The Ritz-Carlton’s “Gold Standards” graciously and thoughtfully daily.
• Learn and exemplify the Gold Standards, including the Employee Promise, Credo, and Service Values.

Qualifications and Requirements

• Education: High school diploma or *** equivalent.
• Related Work Experience: No prior related work experience is required (0-1 years).
• Supervisory Experience: No supervisory experience is required.

Work Environment and Expectations

This role requires individuals to be on their feet and moving for extended periods, including standing, sitting, or walking. The position involves a hands-on approach, requiring the ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Adherence to professional standards in appearance and communication is essential for success in this role.

The Ritz-Carlton Gold Standards

As part of The Ritz-Carlton, a brand within the Marriott International portfolio, this role is integral to upholding the “Gold Standards.” These standards are the foundation of The Ritz-Carlton’s global reputation for luxury hospitality and guide daily operations to ensure exceptional guest experiences. The successful candidate will learn and embody these standards, contributing to a culture that values creativity, thoughtfulness, and compassion.

Application Information

Marriott International is committed to attracting top hospitality professionals. We invite qualified candidates to apply for this opportunity to contribute to a globally recognized brand in luxury hospitality. Salary details for this position will be disclosed during the interview process.