Guest Experience Expert

About the Role: Guest Experience Expert

Marriott International is seeking a Guest Experience Expert for a full-time position in Riyadh. This role focuses on creating memorable and unique experiences for guests throughout their stay, extending beyond standard check-in and check-out procedures. The Guest Experience Expert is empowered to proactively address guest needs and manage operational requirements.

Key Responsibilities

• Deliver a wide range of services to guide guests through their entire stay.
• Process operational needs efficiently.
• Address and resolve guest requests promptly.
• Complete necessary reports accurately.
• Share information about local area highlights with guests.
• Ensure all transactions contribute positively to the overall guest experience.

Foundational Expectations for Success

• Maintain a safe work environment for all.
• Adhere strictly to all company policies and procedures.
• Uphold confidentiality regarding company and guest information.
• Protect company assets diligently.
• Consistently meet and uphold quality standards.
• Present a professional appearance, uniform, and communication style at all times.

Physical Requirements of the Role

This position requires physical activity, including standing, sitting, or walking for extended periods. The role also involves a hands-on approach, requiring the ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Performing these duties effectively is essential for guest satisfaction and business operations.

Qualifications and Experience

• Education: High school diploma or * equivalent.
• Related Work Experience: No prior related work experience is required.
• Supervisory Experience: No supervisory experience is required.
• License or Certification: None required.

Application Information

This full-time position offers a competitive salary, which will be disclosed during the hiring process. Candidates with 0-1 years of experience are encouraged to apply.